Jason Aaberg

Key projects & achievements

• AI-Powered Ticket Resolution System. Integrated Jira with a Confluence knowledge base; AI engine analyzes 100K+ historical tickets, generates resolution paths with confidence scoring, auto-responds above a 75% threshold, handles replies, closes or routes. Reduced daily helpdesk ticket volume by 80%.
• Multi-AI-Agent Server Documentation Platform. Documented 600+ legacy servers running 15+ years of undocumented code. Agents over WinRM on custom ports with Security Group restrictions scan directories, identify .NET/ASP applications, and auto-generate documentation: code summaries, database connections, plaintext credential discoveries.
• Citrix VDI → AWS AppStream Migration. First successful migration off a 20-year Citrix platform: 30+ internal applications, 2,000+ daily users, 50+ EOL servers decommissioned. Yearly licensing and server costs from $145K to $55K (62%). Browser access via SSO.
• Enterprise Identity Platform Migration. Five major migrations impacting 7,000+ users: Office 365 → Google Workspace; AD/Okta → JumpCloud with 130+ application integrations.
• Server Consolidation & Linux Migration. 120+ EOL servers consolidated to fewer than 40; critical Windows servers (file, web, middleware, reporting, AI automation) migrated to Linux. Annual EC2 costs from $170K to $70K (59%).

Professional experience

1. Metropolis TechnologiesFeb 2023 – present
   Senior Systems Engineer

   Manage and automate infrastructure for 600+ servers across a hybrid cloud. Lead migrations, automation, and AI-powered operational improvements (projects above). Automate daily server tasks with Ansible, PowerShell, and Python.

2. Valley Tech Services · TexasNov 2021 – present
   Cloud Engineer Contractor (part-time)

   Pineapple Products: restructured corporate cloud; 100+ instances to Vultr; 50+ domains to Google Cloud; AD → Google Workspace for 100+ remote workers; security audit found 40,000+ publicly shared sensitive documents; $12,000+/mo in services cut. ACI Learning: 30+ cloud lab environments for a CompTIA Cloud+ bootcamp used by 8,000+ students; 1,000+ pages of lab instructions across AWS, Azure, GCP.

3. MediaScience Labs · Austin, TXJan 2021 – Nov 2021
   Cloud Engineer

   Hybrid environment across Austin, Chicago, and NYC (on-prem AD, Google Workspace, AWS). On-demand video streaming for participant studies of major TV networks and sporting events. AWS security best practices: MFA, key rotation, KMS, S3 bucket policies.

4. United States Gold Bureau · Austin, TXMay 2017 – Mar 2020
   IT Manager

   Hybrid AD, Exchange, Citrix VDI for 150+ users plus AWS. Network and security infrastructure for a new facility. Company-wide SSO across AD, CRM, VoIP, O365, NetSuite. NIST 800-53 IT control families. Load balancers, WAFs, proxies.

5. Observint Technologies · Austin, TXJul 2011 – May 2017
   Senior System Administrator

   100+ users, 300+ devices, AWS instances, 1,000+ domains. 10+ network test labs. Scalable, highly available AWS systems. Network architecture with sales and clients.

6. Rioplex Wireless · TexasJun 2008 – Jun 2011
   Support Technician

   400+ end users; Cisco, Juniper, Barracuda, Ubiquiti.

Technical skills

Education

UTRGV, Texas · Bachelor of Arts, 2007