Services / AI Integration
AI Integration Sprint
One painful workflow (support tickets, document intake, reporting) automated end-to-end with evals and guardrails.
Scope
One workflow, instrumented and automated: intake, classification, drafting or resolution, human-in-the-loop approval where it matters, and an evaluation harness so you can see accuracy before it touches a customer.
AI ticket-resolution system: 100K+ historical tickets analyzed, auto-response above 75% confidence, 80% reduction in daily helpdesk volume.
What’s included
- Workflow audit: where the time goes, what data exists, what 'good' looks like
- Integration with your systems of record (Jira, Zendesk, HubSpot, Attio, Google Workspace, M365, custom APIs)
- LLM pipeline with retrieval over your knowledge base and confidence thresholds
- Evaluation harness on real historical cases; accuracy report before go-live
- Guardrails: approval gates, PII handling, audit log of every automated action
- Dashboard for deflection rate, confidence, and escalations
- Runbook and training session for the team that owns it
Not included
- Fine-tuning custom models (rarely needed; quoted separately if it is)
- Replacing your helpdesk or CRM (I integrate with what you have)
- Workflows that require regulatory sign-off I cannot obtain for you
FAQ
Questions buyers ask.
Which AI vendor do you use?
Anthropic Claude by default, through your account so you control data and spend. OpenAI or Bedrock-hosted models if your procurement requires it.
What does 80% deflection mean?
In a production helpdesk with 100K+ historical tickets, the system auto-responded above a 75% confidence threshold and closed or routed the rest. Daily human ticket volume dropped by 80%.
How do you keep it from making things up?
Retrieval over approved sources, confidence scoring, approval gates below threshold, and an eval set you can inspect. The tool proposes; a human decides on anything uncertain.
Ready to scope the ai integration work?
Twenty minutes, no deck. I’ll tell you if it’s a fit and what it would take.